For Nori Kitchen, shipping means local delivery of freshly prepared food. Physical products are not sent by courier unless specifically stated.

Delivery Area and Time

• Delivery is available only to serviceable locations shown at checkout, primarily in selected areas of Ahmedabad.

• Displayed delivery times are estimates, not guarantees. Preparation time, traffic, weather, distance, order volume and rider availability may cause delays.

• Free delivery may be subject to a minimum order value, maximum distance, location and active promotional conditions.

Customer Responsibilities

• Provide the complete delivery address, house or shop number, landmark, PIN code and active mobile number.

• Remain reachable and available at the delivery location. If reasonable delivery attempts fail after food is prepared and dispatched, a refund may not be available.

• Address changes after confirmation are subject to approval and serviceability; extra charges may apply.

Delivery Issues

• Check the packaging at delivery. Report materially damaged, spilled or missing items within 2 hours with photographs and the order number.

• A delay alone does not automatically qualify for a full refund, but excessive delays or food arriving unfit for consumption will be reviewed.

• For Zomato, Swiggy or other platform orders, delivery tracking and refunds may be controlled by that platform.