Nori Kitchen respects customer privacy. This policy explains what information may be collected, how it is used and how customers can contact us.

Information We May Collect

• Name, mobile number, email address, delivery and billing address.

• Order history, food preferences, special instructions, transaction reference and payment status.

• Device, browser, IP-related, website usage, analytics and customer-support information.

How Information May Be Used

• To accept, prepare, deliver and support orders; verify payments; process complaints and refunds.

• To prevent fraud, improve services, maintain accounts and comply with legal or regulatory requirements.

• To send promotional messages where consented to or otherwise legally permitted. Customers may opt out through the stated method or customer support.

Sharing and Security

• Necessary information may be shared with delivery partners, payment gateways, POS or order-management providers, technical service providers, professional advisers and authorities when legally required.

• Nori Kitchen does not sell or rent personal information for money and does not directly store complete card numbers, CVV, UPI PINs or banking passwords.

• Reasonable safeguards are used, but no internet or electronic storage system can be guaranteed completely secure.

Retention and Customer Requests

• Information is retained only as reasonably necessary for service, support, accounting, tax, fraud prevention, legal compliance and dispute resolution.

• Subject to applicable law, customers may request access, correction, deletion, withdrawal of eligible consent or opt-out from marketing. Some records may need to be retained for legal purposes.

• This policy may be revised periodically. The latest version and effective date will appear on the website.